Inclusivity & accessibility

Here are some practices that your business could employ to enhance inclusivity and accessibility:

  • Welcome Everyone – make welcoming everyone, regardless of need, part of your business ethos.  
  • Think Space — create sufficient space to facilitate mobility and convenience for individuals using wheelchairs.
  • Build Partnerships — collaborate with local mobility service providers to offer hiring options for equipment such as walking frames, toilet frames, wheelchairs, and mobility scooters. 
  • Fun for Everyone — include accessible alternatives in your list of local attractions and offer help in arranging visits where possible.  If you welcome visitors for experiences, think about offering guides in plain English and using British Sign Language. 
  • Be Prepared — provide training for staff where you feel there may be a skills gap.
  • Learn More — expand your understanding of accessibility and watch your customer satisfaction and loyalty grow! Partner with organisations that can help you achieve this.
  • Hire Fairly — embrace diversity in your recruitment process and guarantee that every candidate has access to the necessary accommodations and support they require.
  • Access for All — give preference to accessible parking spots, entry and exit points, and introduce level ground access, ramps lifts, and spacious doorways where necessary. Make sure that toilets are accommodating for everyone.
  • Be Considerate — maintain mindfulness regarding lighting and background music to cater to the needs of neurodiverse customers.  Think about providing quiet, reflective spaces. 
  • Visual — ensure that signage is visible and clear for all.